Privacy Policy
The Big Muslim Network ("we", "our", "us") is the data controller responsible for your personal information.
This privacy notice explains how we collect, use, store and protect your personal data when you use our services or website.
office@thebigmuslimnetwork.com
What information we collect, use, and why
We collect or use the following information to provide our services:
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Names and contact details
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Date of birth
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Gender
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Height
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Education
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Nationality
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Purchase history and event registration
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Website user information (including user journeys and cookie tracking)
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Information related to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
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Purchase, booking or viewing history
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IP addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Account information
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Purchase or service history
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Relevant information from previous investigations
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access
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Your right to rectification
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Your right to erasure
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Your right to restriction of processing
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Your right to object to processing
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Your right to data portability
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Your right to withdraw consent
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us office@thebigmuslimnetwork.com
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent – Where required by law, we rely on your consent to send you marketing communications. You can withdraw your consent at any time.
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Legitimate interests – We may send information about our services, events, networking opportunities or other activities where we have a legitimate interest in doing so and where this is permitted by law. We carefully balance our interests against your rights and freedoms and will only send communications that we believe are relevant and proportionate. You have the right to object to receiving marketing communications at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
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Directly from you
How long we keep information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, and the applicable legal requirements.
Purchase and transaction information
We keep this information for 6 years from the date of the transaction.
Marketing information (names, contact details, marketing preferences, location data, purchase, booking or viewing history and related information)
We retain marketing information for as long as you remain subscribed to receive marketing communications, or until you withdraw your consent or object to receiving marketing where we rely on our legitimate interests. We will also periodically review our marketing records and may remove inactive contacts after a period of no interaction.
Website usage information (including cookies and user journeys)
We keep this information for up to 12 months.
Suppression records (information about individuals who have opted out of marketing)
We keep this information for as long as necessary to ensure we comply with your request not to receive marketing communications.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use that information without further notice to you.
We may also retain your personal information for a longer period where necessary to comply with legal obligations or to establish, exercise or defend legal claims.
Marketing communications
Where permitted by law, we may contact you about our events, services, networking opportunities and other activities that we believe may be of interest to you.
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Where we rely on your consent, you may withdraw that consent at any time.
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Where we rely on our legitimate interests, you have the right to object to receiving direct marketing at any time.
You can stop receiving marketing communications by clicking the unsubscribe link in our emails or by contacting us at office@thebigmuslimnetwork.com. Opting out of marketing will not affect service-related communications that are necessary for the administration of your bookings or other services.
Who we share information with
Data processors
We use trusted third-party service providers to help us operate our website and services. These may include:
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Website hosting providers
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App hosting providers
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Payment processors
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Email marketing platforms
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Software providers
Others we share personal information with
HM Revenue & Customs, the Information Commissioner's Office and other regulatory or law enforcement authorities where required by law.
Sharing information outside UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Children's data
Our services are intended for 18+ adults only. We do not knowingly collect personal information from children.
Security
We take appropriate technical and organisational measures to protect your personal information.
• Two factor authentication
• Encrypted connections (HTTPS)
• Restricted staff access
• Trusted service providers
No system can guarantee 100% security, but we take reasonable steps to safeguard your data.
Contact us and how to complain
If you would like to make a data subject request, have any concerns or would like to make a complaint about our use of your personal data, please email us at office@thebigmuslimnetwork.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint